General conditions experiences and activities

LEGAL CAPACITY TO CONTRACT

The user declares that he is of legal age (over 18 years of age) and that he has the necessary legal capacity to contract the services offered by David Mauri Hierro (Viatges Némon Vacaciones y Ocio, SL), stating that he accepts the binding of this agreement and fully understands and accepts the conditions announced here for the use of the website and the services offered.

David Mauri Hierro (Viatges Némon Vacaciones y Ocio, SL), is not responsible for the veracity and accuracy of the data filled in by the user and, therefore, cannot verify their age.

METHOD OF PAYMENT AND RESERVATIONS

The reservation will be considered effective once the total amount of the activity has been paid.
Payment Methods:

• Through the payment gateways of this website
• Entering the amount in the IBAN account number:  Banco Santander  ES37.0049.5652.7420.1604.1234   whose ownership is  VIATGES NÉMON VACACIONES Y OCIO SL . Indicate as concept the NAME OF THE PARTICIPANT / TELEPHONE and send proof of payment to the address receptive@viatgesnemon.com

ANNULMENT EXPENSES

• The client can cancel the reservation free of charge up to 72 hours before the provision of the service.
• If the client cancels less than 48 hours in advance, the refund will be 75% of the total reservation.
• If the client cancels less than 24 hours in advance, the refund will be 50% of the total reservation.
• If the client cancels less than 18 hours in advance, the client is more than 10 minutes late or does not show up, no refund will be offered.
• If the client cancels due to a justified cause of force majeure (illness, accident, death, dismissal, judicial summons,…). You can choose between carrying out the activity on another day of the current year or receiving a 50% refund of the total reservation.
• The refund of the amount will be made no later than the 1st of the following month with a 25% penalty for management expenses.

BOOKING CONDITIONS

Schedules : the client, from the moment he contracts the services, knows and accepts the obligation to scrupulously comply with the schedules. The meeting time will always be 5 minutes before the start time. In the event that a participant arrives 10 minutes late, they will automatically lose all rights to the service.

The client declares that they have been informed of the situation and requirements of the country/countries that are the object of their excursion in accordance with the information published on the website of the Ministry of Foreign Affairs www.mae.es and that they are therefore aware of the characteristics and possible risks of all kinds from the country/countries of destination.

Taking into account that delays would entail additional expenses on equipment, vehicles and guide fees, VIATGES NÉMON would reserve the right to apply a plus in the event that the client expressed by telephone his desire for the guide to wait to carry out activity.

VIATGES NÉMON is not responsible for the loss or damage of personal effects or materials. It is not necessary or mandatory to bring any material for carrying out the activities. We do recommend the use of binoculars during activities around the Ebro Delta. However, VIATGES NÉMON is not responsible for the loss or material damage that the client’s material may suffer.

The company is not responsible for material or personal damage that may be caused during the provision of the service or as a consequence thereof. If the client accepts the use of their material (vehicle, binoculars, telescope, etc.) VIATGES NÉMON is not responsible for any material or personal damage or harm that the execution of the service may have implied for the clients.

Rain, wind and bad weather in general, depending on the intensity, can be an inconvenience to carry out our services, suspending the activity if the guides deem it appropriate. In this case, a change of date or activity will be proposed, VIATGES NÉMON is not obliged to make refunds due to these meteorological causes beyond its control.

The activity may include travel from the accommodation to the start of the activity. In general, the displacements must be made with the clients’ vehicles. If the clients do not have their own vehicle to travel at the beginning of the activity or for carrying it out, VIATGES NÉMON will offer them the transfer service until the beginning of the activity, as well as the possibility of carrying out the tour with a vehicle from the company. This type of request will mean an increase in the base price of the activity. Consult our staff for the current rates for these services.

VIATGES NÉMON is aligned with the guidelines of sustainability and respect for the natural environment. Therefore, it is mandatory to:

• Do not deposit waste in natural spaces,
• Make trips with the fewest number of vehicles possible,
• Not produce distorting and annoying noises for the fauna,
• Always follow the instructions of the guide who directs the activity,
• Do not consume drugs or alcoholic beverages during the execution of the activity,
• Help to improve biodiversity and local cultural heritage.

The guide will offer the start in Catalan as long as everyone understands the language. In the absence of compliance with this requirement, the guide will offer the activity in Spanish and/or English or French. The tours can be bilingual with a local language that can be Catalan or Spanish and the second language French or English. In front of a group with different languages, the guide will ask the clients which languages ​​they understand and the tour will be offered bilingually. In no case will a trilingual tour be offered since it makes it very difficult to carry out the activity.

These contractual conditions of services are mandatory and the client, from the moment he makes the payment, acknowledges, accepts and assumes that all attendees under his reservation have read and accept the conditions thereof.